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Previously on
"New Amsterdam"...
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I'm his son, Your Honor.
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I can take care of him.
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He can come home with me.
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Why don't you answer
your phone?
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I've called you, like,
a million times.
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- I have not had a second--
- Mom kicked it.
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Yeah. Like a date.
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♪ They gon' talk about me,
they gon' talk about me ♪
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♪ They can't walk around me,
they can't walk around me ♪
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♪ I'm rich as, rich as,
I'm rich as, rich as ♪
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♪ Them [...] can sick a duck,
you can sick a duck ♪
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Hmm.
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♪ Like I'm Dan Bilzerian
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♪ I get ten Brazilians
like I'm Dan Bilzerian ♪
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♪ I'm rich as, rich as,
I'm rich as, rich as ♪
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♪ Them [...] can sick a duck,
just sick a duck ♪
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Ah, check you out!
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What did you do to my sink?
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Upgrading it.
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Pop! Pop!
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This is not an upgrade!
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Your water pressure's
terrible.
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No, it wasn't!
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Now I got to fix this.
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What? Man, just look,
I'm soaking wet.
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And don't touch anything else.
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You want me to fix it or not?
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I want you to not trash
my apartment.
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I'm not the one
who overpaid for this place.
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That's your problem.
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I'm over here
doing you a favor.
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A favor?
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You know what?
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I saw the building you manage.
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No offense, but don't do me
no favors, all right?
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Just don't upgrade
anything else
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until I get off work, please.
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You might wanna change first.
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Can't sleep.
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Still in shock.
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Instead of filling
that glass,
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can you help me clean a few?
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Was that really necessary,
Lauren?
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Like, right now?
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No.
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Sorry.
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I mean, are you even
mourning Mom, or...?
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What?
50
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Of course I'm mourning her.
51
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Okay, well, you might be able
to completely shut down,
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compartmentalize, and run off
to your little job--
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Oh, because I have a job,
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you think I don't care
that our mother is dead?
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Whatever, Lauren,
I'm just saying,
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I need time to process this,
all right?
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This is, like--
this is, like, a loss.
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I mean, Jesus,
I don't even know how this--
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I don't even know
how this happened.
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Right, yeah,
how could a 63-year-old
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pill-popping, raging alcoholic
just fall down and die?
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Quite easily, as it turns out.
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And the way you adjust, Ness,
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is by letting this
be a wake-up call.
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Start taking responsibility
for your life.
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Oh, my God, you can't
help yourself, can you?
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You know, I thought
you weren't supposed to take
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people's inventory
in whatever "A" you're in.
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Can you just sober up
before we have the meeting
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with the lawyer tonight?
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And there it is--that is what
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this is really about, Lauren,
isn't it?
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Put on a united front
so they can crown you
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the executor
of Mom's entire estate.
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Right, well,
one of us has to be
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the responsible one, right?
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And I tell you this much,
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I'm not going to enable you
the way Mom did.
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No more allowance
so you can spend it on drugs.
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No more free rent
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so you can turn your place
into a crack den.
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Nope, that all ends today.
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So you can figure
something else out.
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Hmm.
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Mm.
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Please?
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Oh, Max, looking for you.
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Always nice to see you, Elizabeth.
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You too.
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So here.
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The patient satisfaction
survey results.
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Great.
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Clearly you haven't
read them.
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I have not,
but these are gonna be
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a great distraction.
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From what?
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From myself.
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Patient satisfaction surveys.
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Wanna know your PSS scores?
100
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- No.
- 44%.
101
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Okay, you wanna know why
I get bad scores?
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I've been compiling a list
over the years.
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Last week, a woman complained
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because the person next to her
was dying too loudly.
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- Hmm.
- Dying too loudly!
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- It's a hospital.
- Yeah, it is.
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Keep up the great work.
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- Floyd, just in time.
- For what?
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The, uh, patient
satisfaction scores are in.
110
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Your department received a--
drumroll, please--
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51%.
112
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Ugh. Sorry, man.
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Oh, don't be. It's great.
Nailed it!
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39%.
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Your department officially has
the lowest score.
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All of my patients
have cancer, Max.
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Of course my department has
the lowest score.
118
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Yeah, of course, great work.
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Thank you.
I'll see you later, okay?
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Hmm. Oh, hey.
- Oh!
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Iggy, just the man
I wanted to see.
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Do you mind if I talk to you
about your PSS scores?
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Oh, oh, all right.
Uh, what are we looking at?
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Some high-60s, mid-70s? What?
125
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Actually, it's, um...
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It's 91%.
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- It's 91%?
- Mm.
128
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- That-that's huge.
- Mm.
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That's a new record. Yes!
Up top!
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No, no, not up top.
That number is terrible.
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Uh, 91% satisfaction
is terrible?
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Correct.
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Satisfaction is not really
our goal, health is.
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I think if we were
selling smoothies or Slinkys,
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then these patient
satisfaction surveys
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would be a great barometer
of how we were doing that,
137
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but our patients come
to New Amsterdam
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on arguably the worst day
of their life,
139
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where we tell them things
they really don't wanna hear.
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So I think if they are
"satisfied,"
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then that means
we're doing something wrong,
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or we're asking
the wrong questions.
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- Does it really now?
- Mm-hmm.
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"Were you greeted
with a smile?"
145
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Really?
146
00:07:07,470 --> 00:07:09,603
"Did you enjoy the décor?"
Honestly, who cares?
147
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Since my entire department's
grant funding
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is directly tied
to these scores--
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which are stellar--
150
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I care.
- Good!
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I'm glad you do. I care too.
152
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That's why I'm changing
the survey.
153
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What? No, no. What? No!
154
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Just to be more accurate.
155
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More honest questions
means more honest answers.
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- Max--Max!
- Iggy.
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If we're not improving,
we're failing.
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You'll thank me later.
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Hiya Diallo,
12-year-old female.
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00:07:32,016 --> 00:07:34,497
Bike accident, head trauma.
LOC on the scene.
161
00:07:34,497 --> 00:07:36,630
Avi Diallo, 17-year-old male.
162
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Elbow contusions,
multiple skin abrasions.
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Please help my sister!
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A car swerved
into our bike lane.
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I tried to help her--
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It's okay. It's okay.
We got it.
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Both pupils are sluggish.
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She needs a head CT stat.
Let's move.
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Avi. How you feeling?
170
00:07:54,169 --> 00:07:55,910
How's my sister?
171
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Did she wake up?
172
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She sustained
a significant amount of trauma
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00:07:59,566 --> 00:08:01,002
to the right side of her brain.
174
00:08:01,002 --> 00:08:04,135
She has what's called
a subdural hematoma,
175
00:08:04,135 --> 00:08:06,877
which means there's bleeding
in her brain from the fall.
176
00:08:06,877 --> 00:08:09,967
She also has paralysis
of the left arm.
177
00:08:09,967 --> 00:08:11,839
Look, she needs surgery
right away
178
00:08:11,839 --> 00:08:14,276
to avoid a brain herniation
that could be fatal.
179
00:08:15,756 --> 00:08:17,018
No, eh, I--
180
00:08:17,018 --> 00:08:18,323
Now, are your parents
at home?
181
00:08:18,323 --> 00:08:19,499
Are they at work?
182
00:08:19,499 --> 00:08:20,587
We need to notify them
right away.
183
00:08:20,587 --> 00:08:24,373
You can't--they're in,
um, Cancun.
184
00:08:24,373 --> 00:08:25,548
Vacationing.
185
00:08:27,071 --> 00:08:28,769
Okay, can we get
their number?
186
00:08:30,248 --> 00:08:31,772
No, no.
187
00:08:31,772 --> 00:08:34,078
- Ah, name of the hotel?
- No.
188
00:08:34,078 --> 00:08:36,690
They-they check in
when they can.
189
00:08:36,690 --> 00:08:38,474
But if they call
when you do the surgery,
190
00:08:38,474 --> 00:08:40,345
I'll update them.
191
00:08:42,739 --> 00:08:45,699
Okay. Uh, thanks, Avi.
192
00:08:45,699 --> 00:08:48,615
I'm gonna go check on Hiya.
and be right back, okay?
193
00:08:52,270 --> 00:08:53,271
Dr. Turan, can you call
194
00:08:53,271 --> 00:08:55,360
Child Protective Services
for me?
195
00:08:55,360 --> 00:08:57,145
Why? What's going on?
196
00:08:57,145 --> 00:08:59,234
Nothing that kid
is telling me is true.
197
00:09:06,241 --> 00:09:08,591
Oh, you trying
to win a sister over
198
00:09:08,591 --> 00:09:10,375
with sugar now, huh?
- Hey, trying?
199
00:09:10,375 --> 00:09:12,073
I thought I already had.
200
00:09:12,073 --> 00:09:14,597
Uh, although I am sorry for all
the back-and-forth lately.
201
00:09:14,597 --> 00:09:17,295
Ever since my pops moved in,
things have been out of whack.
202
00:09:17,295 --> 00:09:21,125
But maybe, just maybe,
we can make up for lost time.
203
00:09:21,125 --> 00:09:23,650
Or maybe the time we had
was enough.
204
00:09:23,650 --> 00:09:24,955
I'm supposed to be
leaving soon, anyway.
205
00:09:24,955 --> 00:09:26,261
Yeah, you keep saying that.
206
00:09:26,261 --> 00:09:27,436
Excuse me.
207
00:09:27,436 --> 00:09:30,874
Uh, you looking
for the OB department?
208
00:09:30,874 --> 00:09:32,789
Yes, I need to give up
my baby.
209
00:09:32,789 --> 00:09:35,009
Oh, are you, uh, in labor?
210
00:09:35,009 --> 00:09:36,445
Mm-mm.
211
00:09:36,445 --> 00:09:38,708
Do you need to talk
to a hospital social worker
212
00:09:38,708 --> 00:09:39,970
about the adoption process?
213
00:09:39,970 --> 00:09:41,929
No.
214
00:09:41,929 --> 00:09:44,975
I need my baby
to be delivered today.
215
00:09:44,975 --> 00:09:47,108
Otherwise, I'm gonna kill it.
216
00:09:56,508 --> 00:09:58,075
And for you.
217
00:10:00,904 --> 00:10:02,689
Here you go.
- Thank you.
218
00:10:04,212 --> 00:10:06,257
- Are these the new surveys?
- Sure are. There you go.
219
00:10:06,257 --> 00:10:08,520
And remember,
complete candor is welcome.
220
00:10:08,520 --> 00:10:10,827
And for you.
221
00:10:10,827 --> 00:10:14,265
Hey, hey.
Are you seeing this?
222
00:10:14,265 --> 00:10:15,832
Are you doing the surveys
over the phone?
223
00:10:15,832 --> 00:10:17,181
Max told me to call.
224
00:10:17,181 --> 00:10:18,269
Call who?
225
00:10:18,269 --> 00:10:20,489
Every patient we have.
226
00:10:20,489 --> 00:10:23,187
And there you go.
227
00:10:23,187 --> 00:10:25,015
Hi, Maureen.
I'm ready for you.
228
00:10:28,062 --> 00:10:29,716
Sorry, Iggy,
don't want to bias the results.
229
00:10:29,716 --> 00:10:31,021
- Uh--
- Here we go.
230
00:10:31,021 --> 00:10:32,588
Gladys, you're better
than that.
231
00:10:32,588 --> 00:10:34,764
Fill that out.
One through five.
232
00:10:34,764 --> 00:10:36,679
Just fill whatever feels right.
233
00:10:36,679 --> 00:10:38,812
Go ahead and mark that down.
234
00:10:38,812 --> 00:10:40,161
Uh-huh.
235
00:10:40,161 --> 00:10:42,076
Almost there, Dr. Frome.
236
00:10:42,076 --> 00:10:44,774
Just need to finish
this survey.
237
00:10:44,774 --> 00:10:47,255
Turns out I got a lot to say.
238
00:10:51,781 --> 00:10:53,130
Bob, Louise,
thank you for coming.
239
00:10:53,130 --> 00:10:55,306
Skip the preamble.
Just tell me how long.
240
00:10:55,306 --> 00:10:56,960
Whatever time I have left,
I wanna spend
241
00:10:56,960 --> 00:10:58,832
as little time as possible
in this office.
242
00:10:58,832 --> 00:11:00,616
She'd tell you
if you stop talking.
243
00:11:00,616 --> 00:11:03,706
Okay, so-so I actually,
I have some good news.
244
00:11:03,706 --> 00:11:05,795
I just got your numbers.
245
00:11:07,492 --> 00:11:09,364
And they're what?
246
00:11:09,364 --> 00:11:11,148
They are phenomenal.
247
00:11:11,148 --> 00:11:13,107
Your cancer
has shrunk dramatically.
248
00:11:13,107 --> 00:11:15,849
Uh, now I get
to tell you something
249
00:11:15,849 --> 00:11:17,981
that I don't get to say
often enough.
250
00:11:17,981 --> 00:11:21,028
You're looking
at a full remission.
251
00:11:25,772 --> 00:11:28,557
I told you, Louise.
I told you!
252
00:11:28,557 --> 00:11:31,038
A miracle occurs,
and the first thing you do
253
00:11:31,038 --> 00:11:32,039
is yell at your wife.
254
00:11:32,039 --> 00:11:33,736
Real nice, Bob. Real nice.
255
00:11:33,736 --> 00:11:35,216
Sour grapes?
256
00:11:35,216 --> 00:11:36,913
Mm...
- I'm relieved, okay?
257
00:11:36,913 --> 00:11:39,133
What the hell's wrong with you?
258
00:11:39,133 --> 00:11:42,832
Uh, a cancer diagnosis
is stressful on everyone.
259
00:11:42,832 --> 00:11:44,616
Even good news
can be hard to accept
260
00:11:44,616 --> 00:11:46,009
after months of chemotherapy.
261
00:11:46,009 --> 00:11:47,271
But that's where
you're wrong.
262
00:11:47,271 --> 00:11:49,143
I haven't had months of chemo
263
00:11:49,143 --> 00:11:50,753
because I've been throwing
264
00:11:50,753 --> 00:11:52,363
your stupid pills
in the garbage.
265
00:11:52,363 --> 00:11:53,756
Straight into the trash.
266
00:11:53,756 --> 00:11:55,540
Against his wife's wishes.
267
00:11:55,540 --> 00:11:58,326
Okay, hold on, you have been
throwing away your chemo pills?
268
00:11:58,326 --> 00:12:00,067
They made me feel sick,
so I stopped taking 'em.
269
00:12:00,067 --> 00:12:02,678
And now? I'm not sick.
270
00:12:02,678 --> 00:12:04,854
You doctors, acting so fancy.
271
00:12:04,854 --> 00:12:06,160
You have no clue.
272
00:12:06,160 --> 00:12:08,945
Just a bunch of puppets
for Big Pharma.
273
00:12:08,945 --> 00:12:10,120
Mr. Levin, Mr. Levin--
274
00:12:10,120 --> 00:12:11,905
Yeah, save it
for the next sucker.
275
00:12:11,905 --> 00:12:13,080
Come on, Louise.
276
00:12:14,821 --> 00:12:16,431
Mm-mm. Rise up!
277
00:12:16,431 --> 00:12:18,520
Take off the blinders!
- Apologies. Again.
278
00:12:18,520 --> 00:12:21,218
- Get out of the chair!
- He gets crazy.
279
00:12:22,567 --> 00:12:23,525
Bob!
280
00:12:31,838 --> 00:12:35,798
Olivette, I know you
don't want to harm your baby.
281
00:12:35,798 --> 00:12:38,975
Um, you wouldn't be here
if you did.
282
00:12:38,975 --> 00:12:41,021
So you wanna tell us
what's going on?
283
00:12:44,241 --> 00:12:47,810
Olivette, when was
your last prenatal visit?
284
00:12:47,810 --> 00:12:48,942
Uh...
285
00:12:50,857 --> 00:12:52,249
I haven't gone to any.
286
00:12:54,208 --> 00:12:56,297
You're afraid
you'd be judged?
287
00:13:02,216 --> 00:13:03,913
Are you still using?
288
00:13:06,046 --> 00:13:08,439
I stopped once I found out
I was pregnant.
289
00:13:08,439 --> 00:13:10,964
Okay, so you intended
to keep the baby.
290
00:13:12,269 --> 00:13:13,096
Yes.
291
00:13:15,533 --> 00:13:17,927
The baby was gonna be
my new chapter.
292
00:13:20,582 --> 00:13:23,106
I'd be clean.
293
00:13:23,106 --> 00:13:25,848
Like the best mom, you know?
294
00:13:25,848 --> 00:13:27,154
But...
295
00:13:28,895 --> 00:13:30,635
Then you went back out.
296
00:13:30,635 --> 00:13:32,202
About a week ago.
297
00:13:32,202 --> 00:13:34,944
First time in months.
298
00:13:34,944 --> 00:13:38,252
Okay, so what changed?
299
00:13:41,908 --> 00:13:44,519
Didn't need anything
to change.
300
00:13:45,999 --> 00:13:47,914
It's what I do.
301
00:13:47,914 --> 00:13:50,003
Knew it was gonna happen eventually.
302
00:13:50,003 --> 00:13:52,657
No family, friends?
303
00:13:52,657 --> 00:13:54,268
Any support?
304
00:13:55,791 --> 00:13:57,445
None out here.
305
00:14:05,061 --> 00:14:08,151
Olivette, you slipped.
306
00:14:08,151 --> 00:14:09,370
It happens. That's all.
307
00:14:09,370 --> 00:14:11,154
Nah, that ain't
the end of it.
308
00:14:11,154 --> 00:14:13,374
I'm gonna keep using,
I know it.
309
00:14:13,374 --> 00:14:15,811
And when was the last time
that you felt the baby kick?
310
00:14:15,811 --> 00:14:17,073
Any movement?
311
00:14:17,073 --> 00:14:18,640
I don't know, a few days ago.
312
00:14:18,640 --> 00:14:21,512
Maybe.
313
00:14:21,512 --> 00:14:24,254
I heard 26 weeks is safe
for a baby to be born.
314
00:14:24,254 --> 00:14:26,039
Is that true or not?
315
00:14:28,215 --> 00:14:30,434
Technically, yes, uh,
316
00:14:30,434 --> 00:14:33,133
the baby can survive
at six months.
317
00:14:33,133 --> 00:14:36,919
But you're not in labor, and--
- I don't care.
318
00:14:36,919 --> 00:14:39,530
It's not safe with me.
319
00:14:42,533 --> 00:14:43,926
I need it out.
320
00:14:50,411 --> 00:14:51,325
Avi.
321
00:14:57,984 --> 00:14:59,202
Hiya's stable.
322
00:14:59,202 --> 00:15:01,117
They're gonna be taking her
for surgery soon.
323
00:15:01,117 --> 00:15:03,554
She is? Thank you.
324
00:15:03,554 --> 00:15:05,861
While they're prepping her,
I need you to come with me.
325
00:15:05,861 --> 00:15:08,037
There's someone who I want you
to talk to, okay?
326
00:15:17,873 --> 00:15:19,005
You called them.
327
00:15:20,876 --> 00:15:22,095
CPS.
328
00:15:24,184 --> 00:15:26,447
Okay, as a doctor,
I am mandated by the state
329
00:15:26,447 --> 00:15:29,145
to report
any suspicious behavior.
330
00:15:29,145 --> 00:15:31,104
What suspicious behavior?
331
00:15:31,104 --> 00:15:33,193
Are your parents really
in Cancun?
332
00:15:35,021 --> 00:15:36,413
Is Hiya even your sister?
333
00:15:36,413 --> 00:15:37,719
Yes.
334
00:15:37,719 --> 00:15:39,112
Okay.
335
00:15:39,112 --> 00:15:40,591
That's a start.
336
00:15:42,028 --> 00:15:44,987
Look, I wanna help you, okay?
337
00:15:44,987 --> 00:15:46,728
But you need to come with me.
338
00:15:46,728 --> 00:15:48,860
Sure.
339
00:15:48,860 --> 00:15:50,166
All right.
340
00:15:50,166 --> 00:15:51,689
Just let me get my bag?
341
00:15:56,999 --> 00:15:58,174
Don't--
342
00:15:59,915 --> 00:16:02,178
Avi. Avi, Avi, don't do this.
343
00:16:02,178 --> 00:16:04,267
You said you'd help us!
You lied!
344
00:16:04,267 --> 00:16:06,356
Avi. Avi, come on.
345
00:16:06,356 --> 00:16:08,402
Open the door.
- I can't.
346
00:16:08,402 --> 00:16:11,535
Look, this isn't helping--
Hiya or you!
347
00:16:11,535 --> 00:16:13,711
We can't be in the system.
They'll separate us!
348
00:16:13,711 --> 00:16:15,496
Master key.
You want me to call security?
349
00:16:15,496 --> 00:16:16,540
No, no.
350
00:16:16,540 --> 00:16:18,151
Look, Avi.
351
00:16:19,369 --> 00:16:21,241
Avi, we're coming in.
352
00:16:21,241 --> 00:16:22,938
Damn it, Avi!
353
00:16:28,639 --> 00:16:30,598
- What's-what's happening?
- Avi. Avi, she's crashing.
354
00:16:30,598 --> 00:16:32,078
We have to get her up
to the OR right now.
355
00:16:32,078 --> 00:16:33,862
No. Turn off the alarm!
356
00:16:33,862 --> 00:16:35,255
I can't do it from out here!
357
00:16:35,255 --> 00:16:36,952
I know you're doing this!
I know it's a trick!
358
00:16:36,952 --> 00:16:38,388
No! This is real!
359
00:16:38,388 --> 00:16:40,521
Look, if you don't
let us in there right now,
360
00:16:40,521 --> 00:16:42,175
then your sister
is going to die!
361
00:16:48,964 --> 00:16:50,444
Get her up to the OR stat!
362
00:16:55,884 --> 00:16:57,451
Hot off the presses
and straight
363
00:16:57,451 --> 00:16:58,930
into a hermetically
sealed envelope.
364
00:16:58,930 --> 00:17:02,064
Are you ready
for your new PSS scores?
365
00:17:02,064 --> 00:17:04,545
It's no the Oscars, Max.
Just open the damn thing.
366
00:17:04,545 --> 00:17:07,026
And the Oscar goes to...
367
00:17:08,331 --> 00:17:09,376
36%.
368
00:17:09,376 --> 00:17:11,247
Th--oh, my God.
369
00:17:11,247 --> 00:17:12,901
No. This can't be happening.
370
00:17:12,901 --> 00:17:16,339
Now you have honest feedback
to make real improvement.
371
00:17:16,339 --> 00:17:18,776
Max, my funding will be cut.
372
00:17:18,776 --> 00:17:20,517
Okay, listen to this.
373
00:17:20,517 --> 00:17:21,953
"My new meds made me feel sick,
374
00:17:21,953 --> 00:17:24,173
and I couldn't get a follow-up
for a month."
375
00:17:24,173 --> 00:17:26,088
"When I'm in crisis,
I don't want to wait a week
376
00:17:26,088 --> 00:17:27,785
for my next appointment."
377
00:17:27,785 --> 00:17:30,049
"I had to wait three months
to get my first appointment."
378
00:17:30,049 --> 00:17:31,441
Now, if you're asking me,
379
00:17:31,441 --> 00:17:33,748
seems like the unifying factor
here is wait time.
380
00:17:33,748 --> 00:17:35,141
Great--so are you
gonna spring
381
00:17:35,141 --> 00:17:36,403
for ten new therapists?
382
00:17:36,403 --> 00:17:37,534
I don't know
if it's a staffing issue.
383
00:17:37,534 --> 00:17:38,796
Seems more like
a scheduling issue.
384
00:17:38,796 --> 00:17:41,451
Okay, sure,
but you know that scheduling
385
00:17:41,451 --> 00:17:43,758
will never be perfect because
it's not like a patient
386
00:17:43,758 --> 00:17:45,586
can predict
a mental health crisis.
387
00:17:45,586 --> 00:17:46,978
You know that, right?
388
00:17:46,978 --> 00:17:48,806
I do,
and I couldn't agree more.
389
00:17:48,806 --> 00:17:50,808
- Good. Really?
- Yeah.
390
00:17:50,808 --> 00:17:51,940
You're saying
that mental health
391
00:17:51,940 --> 00:17:53,594
is inherently unschedule-able,
392
00:17:53,594 --> 00:17:55,683
so why not toss the whole
schedule out the window?
393
00:17:55,683 --> 00:17:57,119
Right, no more appointments,
first come, first serve.
394
00:17:57,119 --> 00:17:58,686
I think that's really smart, buddy.
395
00:17:58,686 --> 00:18:01,080
Uh, hi, can I have the room
for a second, please?
396
00:18:05,780 --> 00:18:06,998
Max.
397
00:18:06,998 --> 00:18:08,783
No appointments will be
wildly disruptive
398
00:18:08,783 --> 00:18:10,132
to my department, okay?
- Yeah.
399
00:18:10,132 --> 00:18:11,873
My patients rely heavily
on structure.
400
00:18:11,873 --> 00:18:13,004
Uh-huh.
401
00:18:13,004 --> 00:18:14,223
The predictability
and reliability
402
00:18:14,223 --> 00:18:15,659
of scheduled appointments
is everything--
403
00:18:15,659 --> 00:18:17,835
routine is the cornerstone
of their mental health.
404
00:18:17,835 --> 00:18:19,794
Iggy, I hear you,
but this isn't me, okay?
405
00:18:19,794 --> 00:18:21,100
This is the survey.
406
00:18:21,100 --> 00:18:22,971
This is what
your patients want.
407
00:18:22,971 --> 00:18:24,451
You know what?
408
00:18:24,451 --> 00:18:25,582
I actually can't even discuss
this with you right now.
409
00:18:25,582 --> 00:18:26,844
Why? Why not?
410
00:18:26,844 --> 00:18:28,324
Because you didn't make
an appointment.
411
00:18:28,324 --> 00:18:29,456
See what I did there?
412
00:18:29,456 --> 00:18:30,457
Wouldn't it be nice
if you could just
413
00:18:30,457 --> 00:18:31,501
show up with your problems
414
00:18:31,501 --> 00:18:32,807
and get help when you need it?
415
00:18:32,807 --> 00:18:34,983
That's the beauty
of open access,
416
00:18:34,983 --> 00:18:36,898
and some of these patients
need help today,
417
00:18:36,898 --> 00:18:39,640
Iggy, not in three weeks
on a Tuesday at 4:00 p.m.
418
00:18:39,640 --> 00:18:41,076
So what do you say
we give it a shot?
419
00:18:41,076 --> 00:18:42,338
What's the worst that could--
- No, don't--don't.
420
00:18:42,338 --> 00:18:43,644
Don't say it.
421
00:18:43,644 --> 00:18:46,037
Okay. That's fair. Yeah.
422
00:18:51,347 --> 00:18:52,827
If I may be candid,
423
00:18:52,827 --> 00:18:54,220
there are parts of Bob
424
00:18:54,220 --> 00:18:56,831
that have definitely
gotten smaller with age.
425
00:18:56,831 --> 00:19:00,008
But I didn't know cancer
worked that way.
426
00:19:00,008 --> 00:19:02,967
Spontaneous remission
is extremely rare,
427
00:19:02,967 --> 00:19:04,578
but yeah, his cancer's
definitely shrunk.
428
00:19:04,578 --> 00:19:07,885
I just gotta figure out how
because either it's a fluke,
429
00:19:07,885 --> 00:19:10,627
or Bob has inadvertently
found a cure for his cancer.
430
00:19:10,627 --> 00:19:12,151
Oh, please don't
tell him that.
431
00:19:12,151 --> 00:19:14,022
That will definitely go
to his head.
432
00:19:14,022 --> 00:19:16,894
Nothing is easy with that man. Ever.
433
00:19:16,894 --> 00:19:19,897
But I love him,
even in spite of his behavior.
434
00:19:21,377 --> 00:19:23,249
Finding out you have cancer
is never easy.
435
00:19:23,249 --> 00:19:25,642
Oh, please, I know
several people with cancer
436
00:19:25,642 --> 00:19:27,035
who aren't going
through the same
437
00:19:27,035 --> 00:19:30,952
mortality-induced mania
that Bob's going through.
438
00:19:30,952 --> 00:19:32,432
Can you be more specific?
439
00:19:32,432 --> 00:19:36,044
Trading in our Volvo
for a cherry red Miata, fine.
440
00:19:36,044 --> 00:19:38,220
I expect him to do that
around this age.
441
00:19:38,220 --> 00:19:40,744
And while the spray tans
are unsettling,
442
00:19:40,744 --> 00:19:42,311
I can literally
look the other way.
443
00:19:42,311 --> 00:19:44,705
But spending hundreds
of dollars a month
444
00:19:44,705 --> 00:19:47,229
on vitamins and elixirs
445
00:19:47,229 --> 00:19:50,014
instead of taking the meds
prescribed to him by a doctor
446
00:19:50,014 --> 00:19:52,278
is ridiculous, even for him.
447
00:19:52,278 --> 00:19:55,194
Hang-hang on, what kind
of vitamins and elixirs?
448
00:19:55,194 --> 00:19:57,021
Oh, they all
have crazy names.
449
00:19:57,021 --> 00:19:59,198
Are you ready for this, Ben?
450
00:19:59,198 --> 00:20:01,461
"Horny goat weed."
451
00:20:01,461 --> 00:20:04,203
Tell me that's not a scam.
452
00:20:04,203 --> 00:20:06,205
Can you bring me everything
that Bob has been taking?
453
00:20:06,205 --> 00:20:07,728
Everything?
454
00:20:07,728 --> 00:20:11,253
Yes. Everything.
455
00:20:18,304 --> 00:20:20,523
I waited too long.
456
00:20:20,523 --> 00:20:22,046
Opening the door.
457
00:20:23,961 --> 00:20:25,746
Well,
she's in good hands now.
458
00:20:28,531 --> 00:20:30,620
It was working.
459
00:20:30,620 --> 00:20:35,234
We were doing really good,
you know?
460
00:20:35,234 --> 00:20:36,974
Until today.
461
00:20:39,803 --> 00:20:42,153
Are you gonna tell me
what's going on?
462
00:20:47,246 --> 00:20:50,249
Both our parents died
of COVID.
463
00:20:50,249 --> 00:20:51,641
Two years ago.
464
00:20:54,383 --> 00:20:55,863
I'm really sorry.
465
00:20:56,994 --> 00:20:58,909
We couldn't visit.
466
00:21:00,346 --> 00:21:02,957
We couldn't say goodbye.
467
00:21:02,957 --> 00:21:08,092
They just went to the hospital
and never came home.
468
00:21:10,704 --> 00:21:12,619
What about other family?
469
00:21:12,619 --> 00:21:13,968
Grandparents?
470
00:21:15,970 --> 00:21:18,364
Hiya and I decided
to stay together.
471
00:21:18,364 --> 00:21:20,453
Figured if we go to school,
472
00:21:20,453 --> 00:21:25,022
stay under the radar,
no one would split us up.
473
00:21:25,022 --> 00:21:28,374
I turn 18 in a few months.
474
00:21:28,374 --> 00:21:30,811
Old enough to be her guardian.
475
00:21:30,811 --> 00:21:32,682
What about you?
476
00:21:34,380 --> 00:21:35,381
What about me?
477
00:21:36,773 --> 00:21:39,776
Who's taking care of you,
Avi?
478
00:21:45,826 --> 00:21:47,958
So since this is
your first prenatal exam,
479
00:21:47,958 --> 00:21:49,699
we're just gonna check
the health of the baby
480
00:21:49,699 --> 00:21:51,832
and make sure
we can induce labor.
481
00:21:56,315 --> 00:21:58,317
Is that the heart?
482
00:21:58,317 --> 00:21:59,840
That is the heart.
483
00:21:59,840 --> 00:22:01,363
Nice and strong.
- Mm.
484
00:22:03,974 --> 00:22:05,106
Can I hear it?
485
00:22:07,151 --> 00:22:08,239
Sure.
486
00:22:16,552 --> 00:22:18,162
Would you like to know
the sex?
487
00:22:20,426 --> 00:22:22,689
Yes. And no.
488
00:22:22,689 --> 00:22:24,865
So hey, how about this?
489
00:22:24,865 --> 00:22:26,432
Write it down for you.
490
00:22:29,696 --> 00:22:32,394
Whenever you're ready.
Or not.
491
00:22:32,394 --> 00:22:37,356
Is there any intrauterine
growth restriction?
492
00:22:37,356 --> 00:22:40,054
- None that I can tell, why?
- What's going on?
493
00:22:40,054 --> 00:22:42,535
The baby seems small.
494
00:22:44,537 --> 00:22:46,626
How far along are you again?
495
00:22:46,626 --> 00:22:48,367
26 weeks.
496
00:22:48,367 --> 00:22:51,282
- Since your last cycle?
- I guess.
497
00:22:51,282 --> 00:22:53,459
Take a femur length measurement.
498
00:22:56,462 --> 00:22:59,508
That's 23 weeks.
It's off by 3.
499
00:22:59,508 --> 00:23:01,075
So...
500
00:23:01,075 --> 00:23:02,816
so what does that mean?
501
00:23:02,816 --> 00:23:04,383
That would mean
that your-your baby's
502
00:23:04,383 --> 00:23:06,080
too premature for us
to induce labor.
503
00:23:06,080 --> 00:23:07,168
If we were to do it now,
504
00:23:07,168 --> 00:23:09,518
it probably wouldn't even survive.
505
00:23:09,518 --> 00:23:11,433
You're gonna have to carry
another three to four weeks.
506
00:23:11,433 --> 00:23:12,826
No.
507
00:23:12,826 --> 00:23:14,175
No, that's impossible.
508
00:23:14,175 --> 00:23:15,785
I can't. I know what I am.
509
00:23:17,091 --> 00:23:18,962
I'm an addict.
- Yeah, I know.
510
00:23:18,962 --> 00:23:20,529
Well, we can get you
into rehab.
511
00:23:20,529 --> 00:23:23,445
I've done more using in rehab
than I do on the streets.
512
00:23:23,445 --> 00:23:25,839
No, you're not listening to me.
I can't do this!
513
00:23:25,839 --> 00:23:27,449
No, I can't do this!
- Whoa, whoa, whoa!
514
00:23:27,449 --> 00:23:29,930
- No, I can't do this!
- Call security!
515
00:23:29,930 --> 00:23:31,801
- Seriously?
- Security? What for?
516
00:23:31,801 --> 00:23:33,020
Floyd, don't do this.
517
00:23:33,020 --> 00:23:34,195
Well, she's not giving us
a choice.
518
00:23:34,195 --> 00:23:35,457
Look, I'm gonna put you
on a psych hold.
519
00:23:35,457 --> 00:23:36,632
You're not gonna be able
to leave the hospital.
520
00:23:36,632 --> 00:23:37,981
No! Why?
521
00:23:37,981 --> 00:23:40,767
Reckless endangerment
of an unborn child.
522
00:23:40,767 --> 00:23:42,986
Call security!
523
00:23:47,687 --> 00:23:49,819
Hey, I have
a scheduled appointment.
524
00:23:49,819 --> 00:23:51,473
- But I was here first.
- I know, I know.
525
00:23:51,473 --> 00:23:53,040
Uh, everybody, that's--
hey, that's enough!
526
00:23:53,040 --> 00:23:54,433
That is enough!
527
00:23:54,433 --> 00:23:56,173
Please form a line to the right
of the hallway.
528
00:23:56,173 --> 00:23:58,175
Yeah, but what am I supposed
to do with this?
529
00:23:58,175 --> 00:24:00,090
Are you the person
to give the survey to?
530
00:24:03,224 --> 00:24:04,921
Just asking.
Thank you very much.
531
00:24:04,921 --> 00:24:06,053
Have a good day.
532
00:24:06,053 --> 00:24:07,837
Hey, hi, hi.
533
00:24:07,837 --> 00:24:09,143
Do you have a scheduling nurse
534
00:24:09,143 --> 00:24:10,579
that I can borrow
just for a little bit?
535
00:24:10,579 --> 00:24:11,928
I'm drowning up there.
536
00:24:11,928 --> 00:24:13,234
How'd you get so buried?
537
00:24:13,234 --> 00:24:15,192
Uh, Max. How else, you know?
538
00:24:15,192 --> 00:24:16,890
He forced me
to institute open access,
539
00:24:16,890 --> 00:24:19,458
and now my department
is just flipped upside-down,
540
00:24:19,458 --> 00:24:21,285
all because of a stupid survey,
you know?
541
00:24:21,285 --> 00:24:23,113
Love the guy,
but I just wanna--
542
00:24:23,113 --> 00:24:24,332
wanna strangle him sometimes.
543
00:24:24,332 --> 00:24:26,116
He's just over-asking
and over-promising
544
00:24:26,116 --> 00:24:29,076
and over-everything.
545
00:24:29,076 --> 00:24:31,034
Tell me about it.
546
00:24:31,034 --> 00:24:33,167
Oh, yeah?
Why, what'd he do to you?
547
00:24:35,038 --> 00:24:37,127
You can ask Nurse Colleen.
She's available.
548
00:24:37,127 --> 00:24:39,739
Yes, yes, thank you,
thank you, thank you.
549
00:24:39,739 --> 00:24:41,480
Somebody having
a mid-life crisis down here?
550
00:24:41,480 --> 00:24:43,656
All you're missing
is the toupee.
551
00:24:43,656 --> 00:24:45,179
Thank you. Thanks again.
552
00:25:06,417 --> 00:25:08,332
So you're actually
committing a pregnant woman
553
00:25:08,332 --> 00:25:09,420
like she's a criminal.
554
00:25:09,420 --> 00:25:11,161
I never said
she's a criminal.
555
00:25:11,161 --> 00:25:12,554
Though, by her own admission,
556
00:25:12,554 --> 00:25:14,948
she's a threat to herself
and her unborn child.
557
00:25:14,948 --> 00:25:17,298
Is this Gilead?
Give me a break.
558
00:25:17,298 --> 00:25:19,256
Look, I'm giving the patient
what she wants,
559
00:25:19,256 --> 00:25:22,912
which is--stapler--
a chance for her child.
560
00:25:22,912 --> 00:25:24,131
Then tell me this:
561
00:25:24,131 --> 00:25:26,263
could a woman in New York,
if need be,
562
00:25:26,263 --> 00:25:28,831
terminate her pregnancy
at 23 weeks?
563
00:25:28,831 --> 00:25:30,093
Yes.
564
00:25:30,093 --> 00:25:31,355
And would she be detained
for it?
565
00:25:31,355 --> 00:25:33,401
Oh, come on,
this isn't a life sentence.
566
00:25:33,401 --> 00:25:35,838
Olivette will only be held
until she reaches 26 weeks.
567
00:25:35,838 --> 00:25:38,928
And what about the baby?
Become a ward of the state?
568
00:25:38,928 --> 00:25:40,147
Because good luck
finding someone
569
00:25:40,147 --> 00:25:41,888
to adopt a 26-week-old preemie.
570
00:25:41,888 --> 00:25:43,672
Okay, I am not
the bad guy here.
571
00:25:43,672 --> 00:25:46,022
But you are stacking the odds
against this baby from day one.
572
00:25:46,022 --> 00:25:48,242
Okay, don't you think I know
all the societal challenges
573
00:25:48,242 --> 00:25:49,591
for babies like hers?
574
00:25:49,591 --> 00:25:51,288
Detaining Olivette
is not ideal,
575
00:25:51,288 --> 00:25:52,855
but I'm listening to the--
- Are you?
576
00:25:52,855 --> 00:25:53,943
Are you fully listening?
- Yes.
577
00:25:53,943 --> 00:25:55,554
I'm trying to save a child.
578
00:25:55,554 --> 00:25:57,904
But you're gonna fail if you
can't save the mother first.
579
00:26:16,749 --> 00:26:17,750
Avi.
580
00:26:22,581 --> 00:26:25,540
So we're gonna keep Hiya
for a few more days,
581
00:26:25,540 --> 00:26:28,456
but we are expecting her
to make a full recovery.
582
00:26:32,025 --> 00:26:33,156
Thank you.
583
00:26:35,463 --> 00:26:37,508
Avi...
584
00:26:37,508 --> 00:26:40,773
look, this isn't gonna be easy
for you to hear,
585
00:26:40,773 --> 00:26:42,601
but once she's discharged,
586
00:26:42,601 --> 00:26:44,733
Hiya is gonna become
a ward of the state.
587
00:26:44,733 --> 00:26:46,605
No! She can't.
588
00:26:46,605 --> 00:26:48,781
I-I can do better.
I can take care of her.
589
00:26:48,781 --> 00:26:51,261
I know you can. I know.
590
00:26:51,261 --> 00:26:53,612
That's not what
this is about, okay?
591
00:26:55,483 --> 00:26:57,746
Look, Hiya's injuries
were physical.
592
00:26:58,965 --> 00:27:01,097
We could fix those.
593
00:27:01,097 --> 00:27:03,317
But you have injuries too.
594
00:27:04,927 --> 00:27:08,627
You do, and people might not
be able to see them.
595
00:27:10,324 --> 00:27:12,718
But that doesn't mean
they're not there.
596
00:27:12,718 --> 00:27:14,328
What are you saying?
597
00:27:15,764 --> 00:27:18,724
New Amsterdam Hospital
has a mental health department
598
00:27:18,724 --> 00:27:21,161
which specializes
in child traumatic grief--
599
00:27:21,161 --> 00:27:23,337
No. No. Mm-mm. No.
600
00:27:23,337 --> 00:27:25,600
Wait, just listen to me.
Just listen to me.
601
00:27:25,600 --> 00:27:26,993
Okay?
602
00:27:26,993 --> 00:27:29,735
They can give you the support
that you need.
603
00:27:29,735 --> 00:27:33,739
And eventually,
you can move forward.
604
00:27:33,739 --> 00:27:37,656
And in a couple of months,
when you turn 18,
605
00:27:37,656 --> 00:27:39,701
I really think
you're gonna be better.
606
00:27:39,701 --> 00:27:41,485
I do.
607
00:27:41,485 --> 00:27:44,140
And ready--
ready to take in Hiya.
608
00:27:44,140 --> 00:27:47,448
And be her guardian.
609
00:27:47,448 --> 00:27:48,797
In the truest sense
of the word.
610
00:27:48,797 --> 00:27:49,972
Come here.
611
00:28:00,809 --> 00:28:02,028
Hey, Max.
612
00:28:02,028 --> 00:28:06,206
I have the, uh, new test score
right here.
613
00:28:06,206 --> 00:28:07,686
5%.
614
00:28:07,686 --> 00:28:10,210
- 5% increase?
- No, no. No. Take a look.
615
00:28:10,210 --> 00:28:13,300
That's a 5% total score.
616
00:28:13,300 --> 00:28:14,736
- Ah.
- Yeah.
617
00:28:14,736 --> 00:28:17,391
That is the single lowest score
in the history
618
00:28:17,391 --> 00:28:20,350
of any department
at this hospital--ever.
619
00:28:20,350 --> 00:28:23,397
The last record-holder
was Rikers.
620
00:28:23,397 --> 00:28:27,009
I am losing out to jail.
621
00:28:27,009 --> 00:28:28,881
But isn't open access better
for the patients?
622
00:28:28,881 --> 00:28:30,360
Better for the patients?
623
00:28:30,360 --> 00:28:33,015
You saw the "last helicopter
out of Saigon" scenario
624
00:28:33,015 --> 00:28:34,364
in my waiting room, right?
625
00:28:34,364 --> 00:28:36,192
You were there?
626
00:28:36,192 --> 00:28:39,413
My staff spent the entire day
just, uh,
627
00:28:39,413 --> 00:28:42,285
careening from one
upset patient to the next.
628
00:28:42,285 --> 00:28:44,374
That's all they had time to do
all day.
629
00:28:44,374 --> 00:28:46,202
Well, isn't it better
to inconvenience a few
630
00:28:46,202 --> 00:28:48,204
for the greater--
- No. No! It's not, Max.
631
00:28:48,204 --> 00:28:49,379
It's not better for anybody.
632
00:28:50,946 --> 00:28:53,035
I have followed you around
for years,
633
00:28:53,035 --> 00:28:54,428
a cheerleader just watching you
634
00:28:54,428 --> 00:28:56,212
casually knock everything down,
but not anymore.
635
00:28:56,212 --> 00:28:58,127
My department was working.
636
00:28:58,127 --> 00:28:59,607
And it was working well!
637
00:28:59,607 --> 00:29:01,783
And now your insistence
on treating everybody
638
00:29:01,783 --> 00:29:04,177
all at the same time
is working for nobody.
639
00:29:04,177 --> 00:29:06,048
My staff included.
640
00:29:06,048 --> 00:29:07,746
So no, I am not gonna go along
641
00:29:07,746 --> 00:29:10,618
with your little
Quixotic experiment anymore.
642
00:29:10,618 --> 00:29:12,881
All right, why can't you just
leave well enough alone?
643
00:29:12,881 --> 00:29:15,057
We have a good thing going, Max.
644
00:29:15,057 --> 00:29:17,146
You ruined it.
645
00:29:17,146 --> 00:29:18,408
Why?
646
00:29:21,977 --> 00:29:23,283
You're right.
647
00:29:24,980 --> 00:29:26,808
Do what you have to do.
648
00:29:31,073 --> 00:29:32,771
Thank you.
649
00:29:42,824 --> 00:29:45,087
All right, are you sure
that this is everything
650
00:29:45,087 --> 00:29:46,175
that you've been taking
for your--
651
00:29:46,175 --> 00:29:49,178
- Breakdown?
- Holistic healing journey?
652
00:29:49,178 --> 00:29:50,832
Yes.
653
00:29:50,832 --> 00:29:52,355
What is this,
some kind of shakedown?
654
00:29:52,355 --> 00:29:54,836
Were you taking a drug
known as antoderide?
655
00:29:58,753 --> 00:30:00,711
What's it for?
656
00:30:00,711 --> 00:30:02,322
- For hair loss.
- Why would I take that?
657
00:30:02,322 --> 00:30:04,367
Bob, we can all see
the giant bald spot
658
00:30:04,367 --> 00:30:05,586
on the back of your head.
659
00:30:05,586 --> 00:30:07,022
Ben has a perfect view.
660
00:30:08,241 --> 00:30:10,852
Then fine, I'm taking it.
So what?
661
00:30:10,852 --> 00:30:13,637
I wanted to feel young
for however long I had left.
662
00:30:13,637 --> 00:30:14,856
Sue me.
663
00:30:14,856 --> 00:30:16,902
Dr. Wilder,
is that drug the reason
664
00:30:16,902 --> 00:30:18,642
that his tumor shrank?
665
00:30:18,642 --> 00:30:20,209
Not a lot of people
know this,
666
00:30:20,209 --> 00:30:23,038
but Viagra was first invented
to treat hypertension.
667
00:30:23,038 --> 00:30:24,910
For the record,
I'm not on Viagra.
668
00:30:24,910 --> 00:30:25,780
Yet.
669
00:30:25,780 --> 00:30:27,347
- Louise.
- What?
670
00:30:27,347 --> 00:30:30,263
But when the company realized
that they had a gold mine
671
00:30:30,263 --> 00:30:31,830
for treating
erectile dysfunction,
672
00:30:31,830 --> 00:30:32,918
they rebranded it.
673
00:30:32,918 --> 00:30:35,007
My point here
is that sometimes,
674
00:30:35,007 --> 00:30:36,835
discoveries are made
on accident,
675
00:30:36,835 --> 00:30:39,402
and you--you, Bob,
you're living proof
676
00:30:39,402 --> 00:30:42,884
that antoderide
has this amazing side effect
677
00:30:42,884 --> 00:30:44,886
of treating Gonsalves' tumors.
678
00:30:44,886 --> 00:30:47,541
So my hair medication
will get rebranded?
679
00:30:47,541 --> 00:30:48,672
Will that make it
more expensive?
680
00:30:48,672 --> 00:30:49,891
- Bob!
- What?
681
00:30:49,891 --> 00:30:51,588
It's not all about you.
682
00:30:51,588 --> 00:30:52,981
No. No, no, no, no, no.
683
00:30:52,981 --> 00:30:55,070
Your cancer is so rare,
684
00:30:55,070 --> 00:30:56,376
it just doesn't make a lot
of financial sense,
685
00:30:56,376 --> 00:30:59,683
but there is an organization
that logs drugs
686
00:30:59,683 --> 00:31:03,252
with unexpected and potentially
lifesaving side effects.
687
00:31:03,252 --> 00:31:05,385
So with your permission,
688
00:31:05,385 --> 00:31:07,953
I would like to share
your numbers with them.
689
00:31:11,870 --> 00:31:15,786
Well, if it'll help humanity
and whatnot, sure.
690
00:31:15,786 --> 00:31:17,353
Glad to help.
691
00:31:30,627 --> 00:31:33,021
- Hey.
- Hey.
692
00:31:33,021 --> 00:31:33,979
Uh...
693
00:31:35,676 --> 00:31:37,808
Just wanted
to officially apologize
694
00:31:37,808 --> 00:31:40,637
for forcing open access on you.
695
00:31:40,637 --> 00:31:43,249
It was, uh, clearly a bust,
696
00:31:43,249 --> 00:31:45,947
and I-I don't blame you
for switching back.
697
00:31:45,947 --> 00:31:47,688
Well, I didn't switch back.
698
00:31:47,688 --> 00:31:48,950
- No?
- No. Kept it.
699
00:31:48,950 --> 00:31:51,257
- You kept it?
- Yeah, we kept it.
700
00:31:51,257 --> 00:31:53,912
Exhibit A,
you just waltzed right in
701
00:31:53,912 --> 00:31:55,000
and started talking,
didn't you?
702
00:31:55,000 --> 00:31:56,958
Uh, yeah, I did, but you--
703
00:31:56,958 --> 00:31:58,960
I thought it was a disaster.
704
00:31:58,960 --> 00:32:00,222
Yeah, it was more like
a train wreck,
705
00:32:00,222 --> 00:32:02,616
but, uh, you know,
once we sorted through
706
00:32:02,616 --> 00:32:05,967
the rather sizable backlog
of patients in our system,
707
00:32:05,967 --> 00:32:08,143
um, open access
actually integrated
708
00:32:08,143 --> 00:32:10,363
pretty seamlessly into our
existing scheduling model.
709
00:32:10,363 --> 00:32:13,409
Appointments in the morning,
walk-ins in the afternoon.
710
00:32:13,409 --> 00:32:15,846
Wow, so it's-it's working.
711
00:32:15,846 --> 00:32:18,893
Well, I had a patient today
712
00:32:18,893 --> 00:32:20,329
that had all but given up
713
00:32:20,329 --> 00:32:22,070
on scheduling appointments altogether.
714
00:32:22,070 --> 00:32:23,680
You know, she works at a few
different restaurants,
715
00:32:23,680 --> 00:32:25,856
picks up shifts,
doesn't know her schedule
716
00:32:25,856 --> 00:32:27,946
till the night before,
and when she found out
717
00:32:27,946 --> 00:32:31,340
that she could just walk in
when she was free,
718
00:32:31,340 --> 00:32:33,299
we had a great session--
719
00:32:33,299 --> 00:32:34,865
one that wouldn't have
been possible yesterday,
720
00:32:34,865 --> 00:32:37,912
so yeah, it's working.
721
00:32:37,912 --> 00:32:39,958
Thank you.
- Knock knock.
722
00:32:41,829 --> 00:32:44,353
Hot off the presses.
New survey scores.
723
00:32:44,353 --> 00:32:45,615
Oh, my God,
you're killing me.
724
00:32:45,615 --> 00:32:47,269
- Ready for this?
- No.
725
00:32:47,269 --> 00:32:50,577
Here we go.
726
00:32:50,577 --> 00:32:53,058
Okay, buddy.
Survey says...
727
00:32:54,494 --> 00:32:55,495
Oof.
728
00:32:57,236 --> 00:32:58,628
It's 53%.
729
00:33:00,195 --> 00:33:02,415
Congratulations.
730
00:33:02,415 --> 00:33:04,069
Thank you.
731
00:33:05,331 --> 00:33:07,855
53%.
732
00:33:07,855 --> 00:33:10,814
Well, Max, you were right.
733
00:33:10,814 --> 00:33:13,252
Less satisfaction,
but better health.
734
00:33:23,001 --> 00:33:25,046
You know,
I usually pride myself
735
00:33:25,046 --> 00:33:28,702
in listening to my patients,
736
00:33:28,702 --> 00:33:32,967
and what I, uh, heard from you
737
00:33:32,967 --> 00:33:36,231
is that because
of your addiction,
738
00:33:36,231 --> 00:33:38,755
you believe that
you lack the capacity
739
00:33:38,755 --> 00:33:40,583
to safely bring your baby
to term.
740
00:33:40,583 --> 00:33:42,585
And I get it.
741
00:33:42,585 --> 00:33:45,588
You know? That takes courage.
742
00:33:45,588 --> 00:33:48,722
But for nearly six months,
743
00:33:48,722 --> 00:33:51,333
you had it--courage.
744
00:33:51,333 --> 00:33:54,249
Hey, it took courage
just showing up here
745
00:33:54,249 --> 00:33:57,252
and asking for help
in the first place.
746
00:33:57,252 --> 00:34:00,125
But you know what else I heard?
747
00:34:00,125 --> 00:34:02,866
I heard from you
that it's hard,
748
00:34:02,866 --> 00:34:04,781
maintaining this on your own.
749
00:34:04,781 --> 00:34:06,566
So my question for you, Olivette,
750
00:34:06,566 --> 00:34:08,176
is if you were capable,
751
00:34:08,176 --> 00:34:11,962
if you had the support
that you needed,
752
00:34:11,962 --> 00:34:13,355
would you continue
with your pregnancy?
753
00:34:15,009 --> 00:34:17,577
Oh, no, hey. No, I'm serious.
754
00:34:17,577 --> 00:34:20,449
In your heart, would you want
to carry your baby to term?
755
00:34:24,801 --> 00:34:26,107
Yes.
756
00:34:27,282 --> 00:34:28,762
Okay.
757
00:34:28,762 --> 00:34:31,765
Okay, so instead
of committing you
758
00:34:31,765 --> 00:34:34,115
until you can safely deliver,
759
00:34:34,115 --> 00:34:36,813
I'm gonna make a commitment
to you
760
00:34:36,813 --> 00:34:38,989
so that you can.
761
00:34:38,989 --> 00:34:41,209
Now, you're gonna need
prenatal care,
762
00:34:41,209 --> 00:34:43,951
proper nutrition,
birthing classes,
763
00:34:43,951 --> 00:34:45,474
birthing coach,
764
00:34:45,474 --> 00:34:47,563
and you're also gonna need
to stay clean.
765
00:34:47,563 --> 00:34:49,652
That's most important.
766
00:34:49,652 --> 00:34:53,221
Now, I know none of this
will be easy, Olivette,
767
00:34:53,221 --> 00:34:55,876
so this time,
you're gonna have something
768
00:34:55,876 --> 00:34:56,964
you didn't have before.
769
00:34:56,964 --> 00:34:58,661
A sisterhood.
770
00:34:58,661 --> 00:35:01,490
Because if you need to go
to a meeting or an appointment,
771
00:35:01,490 --> 00:35:02,883
I'm gonna go with you.
772
00:35:02,883 --> 00:35:07,192
And if Gabrielle can't,
I'm there for you.
773
00:35:07,192 --> 00:35:11,021
And if neither of these
wonderful women are available,
774
00:35:11,021 --> 00:35:13,720
we've got nine others
in this hospital
775
00:35:13,720 --> 00:35:16,026
who are pledging to step in.
776
00:35:16,026 --> 00:35:17,898
And not just for you--
777
00:35:17,898 --> 00:35:19,160
for any other pregnant woman
778
00:35:19,160 --> 00:35:21,206
who might be struggling
on their own.
779
00:35:24,426 --> 00:35:26,689
And you still got that little
piece of paper he gave you?
780
00:35:39,659 --> 00:35:41,400
- A girl.
- Ooh.
781
00:35:41,400 --> 00:35:43,053
Looks like
she's gonna be a part
782
00:35:43,053 --> 00:35:44,446
of this sisterhood too.
783
00:35:52,628 --> 00:35:55,022
Hi, I'm home. Hey.
784
00:35:55,022 --> 00:35:56,589
Oh, hey, just in time.
785
00:35:56,589 --> 00:35:59,157
I--oh, I was fading.
786
00:35:59,157 --> 00:36:01,246
- Yeah?
- Yeah.
787
00:36:01,246 --> 00:36:05,032
Oh, there was a tiff
this evening.
788
00:36:05,032 --> 00:36:08,557
Um, Saleem accused Raffi of,
789
00:36:08,557 --> 00:36:12,082
and I quote,
"Being really extra."
790
00:36:12,082 --> 00:36:14,476
Yeah, that is a lot
coming from Saleem.
791
00:36:14,476 --> 00:36:15,782
Right? Uh, yeah.
792
00:36:15,782 --> 00:36:19,089
But on the plus side,
it exhausted everyone,
793
00:36:19,089 --> 00:36:20,743
and now they're peaceful,
sleeping angels.
794
00:36:20,743 --> 00:36:22,005
Okay.
795
00:36:22,005 --> 00:36:23,659
Chicken quesadillas
in the fridge.
796
00:36:37,456 --> 00:36:39,980
Okay, I think
we've covered all aspects
797
00:36:39,980 --> 00:36:41,416
of the amended trust,
798
00:36:41,416 --> 00:36:43,940
and you are clear on your role
as executor, Lauren?
799
00:36:43,940 --> 00:36:46,247
- I am.
- Good.
800
00:36:46,247 --> 00:36:48,467
Then that just leaves
the distribution of assets.
801
00:36:50,033 --> 00:36:51,426
"As my eldest daughter, Lauren,
802
00:36:51,426 --> 00:36:53,733
"worked tirelessly
to help me in life,
803
00:36:53,733 --> 00:36:55,430
"in death, I, Jean Marie Bloom,
804
00:36:55,430 --> 00:36:59,434
"bequeath my entire estate,
valued at over $7 million,
805
00:36:59,434 --> 00:37:02,524
to my youngest daughter,
Vanessa Pageant Bloom."
806
00:37:09,792 --> 00:37:12,055
Uh...
807
00:37:12,055 --> 00:37:13,492
well.
808
00:37:14,797 --> 00:37:18,279
Don't know about you,
Counselor, but, um,
809
00:37:18,279 --> 00:37:21,021
I could use a drink.
810
00:37:27,680 --> 00:37:29,943
Dad?
811
00:37:29,943 --> 00:37:32,728
- Hey.
- Hey.
812
00:37:32,728 --> 00:37:34,904
Fixed everything up?
813
00:37:34,904 --> 00:37:37,080
Yeah.
814
00:37:37,080 --> 00:37:39,344
Was nothing I couldn't handle.
815
00:37:41,911 --> 00:37:43,783
Guess I shouldn't have
doubted you.
816
00:37:43,783 --> 00:37:46,176
So what's in the bag?
817
00:37:46,176 --> 00:37:48,091
- What, this bag?
- Yeah.
818
00:37:48,091 --> 00:37:50,180
Oh, just a little
819
00:37:50,180 --> 00:37:52,182
New York Noodletown
sumthin'-sumthin'.
820
00:37:52,182 --> 00:37:55,011
Ooh.
You got the kung pao shrimp?
821
00:37:55,011 --> 00:37:56,883
Is water wet?
822
00:37:56,883 --> 00:37:58,493
That reminds me.
823
00:37:58,493 --> 00:37:59,842
I got a couple things
I wanna do
824
00:37:59,842 --> 00:38:01,191
in that bathroom of yours.
825
00:38:01,191 --> 00:38:02,584
- Oh, don't tell me that.
- Hush.
826
00:38:02,584 --> 00:38:04,064
I just wanna re-caulk
around the sink.
827
00:38:04,064 --> 00:38:05,805
Put in a a new shower head.
828
00:38:05,805 --> 00:38:07,807
Earn my keep around here.
829
00:38:09,983 --> 00:38:11,898
Sounds good, Pop.
830
00:38:11,898 --> 00:38:13,595
All right then.
831
00:38:13,595 --> 00:38:15,249
All right.
832
00:38:17,077 --> 00:38:19,819
All right, just gonna...
833
00:38:19,819 --> 00:38:21,168
Can't we say grace?
834
00:38:23,562 --> 00:38:24,998
Yeah.
835
00:38:43,582 --> 00:38:45,540
♪ You know you left me
standing there... ♪
836
00:39:13,655 --> 00:39:18,704
♪ I don't believe
I would just survive ♪
837
00:39:18,704 --> 00:39:22,708
♪ I could feel you
next to me ♪
838
00:39:22,708 --> 00:39:27,321
♪ An escape
from the world I'm in ♪
839
00:40:06,360 --> 00:40:07,666
Slow down.
840
00:41:15,081 --> 00:41:17,170
I'm sorry.
841
00:41:17,170 --> 00:41:20,434
I didn't get...
842
00:41:20,434 --> 00:41:22,262
all of that.
I didn't--
843
00:41:30,575 --> 00:41:40,062
♪ Oh, I'm lost and found